data . willkara
dataset · Chicago Data Portal via Socrata

Chicago 311 service requests

Live snapshot of the City of Chicago's 311 service requests, queried directly against data.cityofchicago.org through our Cloudflare worker proxy. Roughly 13.8 million rows from the consolidated 2018-onward register.

data through 2026-06-27 · 14,143,198 rows

Live SoQL queries against v6vf-nfxy on data.cityofchicago.org. The time slider applies the 2025-06-26 to 2026-06-26 window to every chart on this tab. The hour-of-day, top-zips, and response-lag views are additionally filtered to request type Pothole in Street Complaint; use the Filters tab to override.

Time window

2018-07-01 – 2018-07-01

Drag either thumb to scrub. URL deep-links the window — ?since=YYYY-MM-DD&until=YYYY-MM-DD round-trips on refresh.

incidents by sr_type · since 2025-06-26

Top 311 request types

  1. 311 INFORMATION ONLY CALL 715K
  2. Aircraft Noise Complaint 395K
  3. Graffiti Removal Request 96K
  4. Pothole in Street Complaint 56K
  5. Abandoned Vehicle Complaint 53K
  6. Garbage Cart Maintenance 52K
  7. Rodent Baiting/Rat Complaint 45K
  8. Tree Trim Request (NO LONGER BEING ACCEPTED) 44K
  9. Tree Emergency 39K
  10. Tree Debris Clean-Up Request 38K
  11. Street Light Out Complaint 36K
  12. Traffic Signal Out Complaint 29K

all requests · since 2025-06-26

Top community areas

  1. Area 24 1.9K
  2. Area 7 1.9K
  3. Area 15 1.8K
  4. Area 16 1.7K
  5. Area 22 1.7K
  6. Area 28 1.6K
  7. Area 19 1.6K
  8. Area 10 1.6K
  9. Area 25 1.6K
  10. Area 70 1.4K
  11. Area 8 1.3K
  12. Area 6 1.3K

community_area is the numeric 1–77 code; the 0 placeholder for ungeocoded rows is excluded. Top 12 of 77 shown.

who gets the ticket · since 2025-06-26

By owner department

  1. 311 City Services 715K
  2. Streets and Sanitation 541K
  3. Aviation 395K
  4. CDOT - Department of Transportation 197K
  5. DWM - Department of Water Management 100K
  6. DOB - Buildings 42K
  7. Animal Care and Control 40K
  8. Finance 21K
  9. Outside Agencies 18K
  10. BACP - Business Affairs and Consumer Protection 12K
  11. City Clerk's Office 4.4K
  12. Health 4.0K

Hour-of-day for "Pothole in Street Complaint"

incidents by hour-of-day
02.5K5.0K7.5K10K00: 34101: 23702: 15903: 11204: 19405: 33306: 1,22707: 3,05308: 4,31109: 4,95010: 4,56111: 4,35212: 4,94013: 5,26114: 4,75115: 3,88616: 3,16917: 2,52518: 2,07219: 1,72520: 1,43521: 1,19822: 88323: 626000102030405060708091011121314151617181920212223

incidents by zip · since 2025-06-26

Top zip codes for "Pothole in Street Complaint"

  1. 60629 1.3K
  2. 60618 1.3K
  3. 60628 1.2K
  4. 60630 1.2K
  5. 60634 1.1K
  6. 60641 975
  7. 60639 954
  8. 60620 938
  9. 60643 920
  10. 60617 911
  11. 60608 909
  12. 60638 875

avg days to close · since 2025-06-26

Slowest community areas for "Pothole in Street Complaint"

  1. Area 27 35.6d
  2. Area 23 30.0d
  3. Area 29 28.7d
  4. Area 26 27.6d
  5. Area 17 25.8d
  6. Area 12 25.7d
  7. Area 25 25.6d
  8. Area 20 25.5d
  9. Area 40 25.1d
  10. Area 61 24.5d
  11. Area 30 24.3d
  12. Area 11 24.0d

avg(date_diff_d(closed_date, created_date)); only areas with >50 closed cases shown. SoQL has no percentile_cont — averages skew with outliers, so treat these as relative not absolute.

% of requests marked Completed · since 2025-06-26

Completion rates by request type

  1. 311 INFORMATION ONLY CALL 100.0%
  2. Aircraft Noise Complaint 100.0%
  3. Tree Trim Request (NO LONGER BEING ACCEPTED) 100.0%
  4. Finance Parking Code Enforcement Review 100.0%
  5. Rodent Baiting/Rat Complaint 99.2%
  6. Graffiti Removal Request 98.6%
  7. Traffic Signal Out Complaint 95.8%
  8. Abandoned Vehicle Complaint 95.5%
  9. Street Light Out Complaint 93.9%
  10. Tree Emergency 90.4%
  11. Garbage Cart Maintenance 88.7%
  12. Pothole in Street Complaint 87.9%
  13. Building Violation 85.9%
  14. Blue Recycling Cart 81.6%
  15. Tree Debris Clean-Up Request 71.8%

share with status = 'Completed'; only request types with >1000 tickets shown