Information Request
Acts as a public information desk — many calls are routed here when residents aren't sure who else to ask.
303K
302,850
Philly 311 service requests
Live snapshot of the City of Philadelphia's 311 service-and-information requests, queried
directly against phl.carto.com through our Cloudflare worker proxy.
data through 2026-05-13 · 5,778,572 rows
Live data from public_cases_fc on phl.carto.com. The time slider below applies the 2025-05-13 to 2026-05-13 window to every chart on this tab. The hour-of-day and map are additionally filtered to category Illegal Dumping; use the Filters tab to override the category and zipcode.
Time window
Drag either thumb to scrub; press play to advance the upper bound a month at a time. URL deep-links the window — ?since=YYYY-MM-DD&until=YYYY-MM-DD round-trips on refresh.
incidents by category · since 2025-05-13
Top categories
The other 11 · scale below excludes the leader
- Rubbish/Recyclable Material Collection42K
- Maintenance Complaint38K
- Abandoned Vehicle24K
- Illegal Dumping21K
- Salting15K
- Street Defect14K
- Other (Streets)8.1K
- Sanitation Violation7.1K
- Graffiti Removal7.1K
- Street Light Outage6.0K
- Construction Complaints5.4K
0 42K (excl. leader)
Hour-of-day for "Illegal Dumping"
Geographic distribution · "Illegal Dumping"
659 grid cells · server-aggregated via ST_SnapToGrid(the_geom, 0.005) · only cells with >5 incidents shown
median days to close · since 2025-05-13
Response time medians
- Traffic Calming Request113.7d
- Abandoned Vehicle99.8d
- Smoke Detector97.5d
- Alley Light Outage70.4d
- Fire Safety Complaint49.6d
- License Complaint46.3d
- Maintenance Complaint42.7d
- Street Light Outage31.8d
- Line Striping20.8d
- Street Defect15.8d
- Traffic (Other)7.8d
- Digital Navigator Request7.1d
0 113.7d max
percentile_cont(0.5) over (closed_datetime − requested_datetime); only categories with >100 closed cases shown
% of complaints closed · since 2025-05-13
Closure rates by category
- Information Request100.0%
- Salting100.0%
- Shoveling100.0%
- Rubbish/Recyclable Material Collection99.4%
- Illegal Dumping99.2%
- Inlet Cleaning99.0%
- Graffiti Removal98.7%
- Sanitation Violation98.5%
- Traffic Signal Emergency95.5%
- Dangerous Sidewalk94.8%
- Street Trees91.4%
- Street Light Outage85.8%
- Other (Streets)85.3%
- Street Defect84.3%
- Construction Complaints80.4%
- Maintenance Complaint64.5%
- Traffic (Other)62.3%
- License Complaint50.6%
- Smoke Detector49.3%
- Abandoned Vehicle23.4%
0 100.0% max
share of complaints with status = 'Closed'; categories with >500 tickets shown
median days to close · since 2025-05-13 · all categories
Response time by zip code
- 191357.8d
- 191247.7d
- 191377.1d
- 191527.0d
- 191207.0d
- 191346.6d
- 191116.4d
- 191156.3d
- 191166.1d
- 191495.9d
- 191535.8d
- 191405.6d
- 191145.0d
- 191415.0d
- 191364.8d
- 191424.8d
- 191434.7d
- 191264.6d
- 191324.6d
- 191044.5d
- 191544.5d
- 191214.3d
- 191444.1d
- 191394.1d
- 191454.1d
- 191484.0d
- 191193.9d
- 191383.9d
- 191313.9d
- 191183.9d
- 191233.8d
- 191223.8d
- 191293.8d
- 191463.8d
- 191333.8d
- 191063.8d
- 191473.8d
- 191303.7d
- 191513.7d
- 191253.7d
- 191033.6d
- 191073.5d
- 191283.2d
- 191272.9d
- 191022.9d
- 191502.5d
0 7.8d max
zip codes with >50 closed complaints; slowest at top — are these random, or a pattern?